Your Voice Matters
Feedback & Complaints
We welcome your feedback. You can make a complaint or provide a compliment without fear of reprisal.
Your Feedback Matters
EqualRise Healthcare welcomes all forms of feedback — compliments, complaints, suggestions, and safety concerns. Feedback helps us improve our services and ensure everyone is treated with the care and respect they deserve.
No Fear of Reprisal
You will never be punished, treated differently, or disadvantaged for providing feedback or making a complaint.
Confidential
Your feedback will be treated confidentially and only shared with relevant staff to address your concern.
External Complaints
You can also contact the NDIS Quality and Safeguards Commission directly at 1800 035 544 or ndiscommission.gov.au.
Anonymous Option
You may choose to submit feedback anonymously. Note that we may not be able to follow up with you if no contact details are provided.