Privacy Policy

Last updated: June 2026

1. Who We Are

EqualRise Healthcare Pty Ltd (ABN 69 693 859 522) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information that is necessary to provide our services, including: name, contact details, date of birth, NDIS number, health and disability information, referral details, and documents you provide to us.

3. How We Use Your Information

We use your information to: process referrals, deliver support services, communicate with you, comply with legal and NDIS obligations, and improve our services. We will not use or disclose your information for purposes outside of these without your consent.

4. Information Security

We store your information securely and take reasonable steps to protect it from unauthorised access, loss, or misuse. Uploaded documents are stored outside of public web access and are only accessible to authorised staff.

5. Your Rights

You have the right to access, correct, or request deletion of your personal information. Contact us at equalrisehealthcare@gmail.com or call 0451 689 893 to make a request.

6. Complaints

If you have a complaint about how we handle your personal information, please contact us. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Contact

EqualRise Healthcare Pty Ltd
8 Hampton Street North, Goodwood SA 5034
Email: equalrisehealthcare@gmail.com
Phone: 0451 689 893